Docusign
Docusign Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating from 85 reviews. Consumers are mostly dissatisfied; 14% would likely recommend. Many cite high price level and low future use.
Key Takeaways for Future Customers
- Evaluate Docusign reviews for billing and subscription complaints before buying.
- Expect digital e-sign convenience but limited phone support.
- Keep records if requesting a refund or canceling membership.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, unauthorized charges, and refund delays.
- Poor customer service and hard-to-reach support for subscription cancellation.
- Issues locating signed documents and account access problems.
Positive Feedback
Platform works for digital e signing and convenience; a few users praised helpful agents for specific issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating from 85 reviews. Consumers are mostly dissatisfied; 14% would likely recommend. Many cite high price level and low future use.
Key Takeaways for Future Customers
- Evaluate Docusign reviews for billing and subscription complaints before buying.
- Expect digital e-sign convenience but limited phone support.
- Keep records if requesting a refund or canceling membership.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, unauthorized charges, and refund delays.
- Poor customer service and hard-to-reach support for subscription cancellation.
- Issues locating signed documents and account access problems.
Positive Feedback
Platform works for digital e signing and convenience; a few users praised helpful agents for specific issues.
Media from reviews
Olmsted Falls, Ohio
Error
{{Redacted}}Can not fix error, can not provide phone number for support {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Get a account
Unable to help me, I've been on with your agents and online support for two and a half hours. Very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Someone opened a Docusign account using my information need to get what was signed
- Documents were signed on my behalf via a DocuSign account tied to my email.
- I was unaware and need to view the documents plus a direct contact number.
There were some documents signed on my behalf from an Docusign account that was opened using my email address. I was not aware of this until I got 2 emails saying documents completed not do I give anyone permission to do this. I still need to get the documents that were signed to view them and need a number to call to speak to someone directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oroville, California
Resolved: ***
- I'm canceling and switching to another company.
- Support is a waste of time and no one answers.
- Inputting answers takes too long.
Im going to another company and canceling with you. Your support is a total waste of time.NO one answers.
too much time listening to everything I dont want to know. Taking 5 minutes to input answers that a person could do in a minute.
You are too cheap to hire such people. I have to make a living, not wast time with you any more.
User's recommendation: find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel subscription
- Wants to cancel.
- Tried many contact methods with no luck.
- Requesting a refund after paying upfront and canceling early due to retirement.
Want to cancel. Tried various ways to contact.
No luck.
Should not be this difficult! I wanted to speak to someone about getting a refund since I paid a year upfront and I'm canceling three months in due to retirement.
- Ease of use
- Unable to reach a representative for any kind of help
Preferred solution: Full refund
User's recommendation: Use another product
Laurinburg, North Carolina
Resolved: Hit the wrong amount for payment
I need my money put back on. It was supposed to be $10, not $129, and I can't get anybody on the phone. That's crazy.
Preferred solution: Full refund
User's recommendation: Be more careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
The Wait for a Solution
Not a very good experience. Despite having a high market rating, the company takes far too long to resolve customer issues.
The experience was not good; given the company's quality standards, I expected greater speed in resolving customer issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wilmington, North Carolina
Couldn't talk to a representative
- They only talk to paid accounts, not free ones.
- I tried to learn about a background check that denied me.
- I still can't talk to anyone.
No stars
Apparently, they only talk to paid accounts and not to free account holders. I was trying to find out about a background check that got me denied employment. Still haven't been able to talk to anyone.
- Cant contact customer service
Preferred solution: A copy of my background check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
INV6499**** Amount: $300.00 Balance: $0.00 Due: Mar 31, 2026 Paid Downloaded
- There is an unauthorized $300 DocuSign charge.
- Request immediate review, detailed explanation, cancellation if error, and refund.
Buenas tardes, mi nombre es ***. Me comunico con ustedes porque he identificado un cargo de $300 asociado a DocuSign que no he autorizado.
Solicito por favor la revisión inmediata de este cobro, una explicación detallada del mismo y la cancelación del servicio si fue generado por error. Asimismo, agradecería la devolución del monto correspondiente.
Quedo atento a su pronta respuesta. Muchas gracias.
- No me interesa
Preferred solution: Full refund
Pittsburgh, Pennsylvania
Excellent service
[PERSON_NAME] helped me through certain issues and we reinstated the old program. Excellent suggestion! Great!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Customer Serivice
- Billing issue unresolved for 4 months.
- Cannot reach a human at DocuSign.
- Credit card works on other accounts, but not this one.
- Moving to Adobe.
I have been trying to resolve a billing issue for 4 months. It is impossible to reach a person at Docusign.
They use call centers in *** which have no idea of what to do except placate customers over the phone.
It's redicoulous, I use the same credit card on two other accounts with Docusign and this account they can't get it to work. I can't get a perosn on the line.
I am moving to Adobe.
User's recommendation: Move to Adobe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atco, New Jersey
Inquring about envelops
No one answered the call; nothing happened when I called. I was calling to inquire about what is going on with my account. We have no envelopes.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upplands Vasby, Stockholm
Et är ett misstag. Jag behöver inte denna underskrift. Vänligen returnera mina pengar. Varför tog ni ut pengar från min bank?
- The system is excellent, but I don't need to be a member in Sweden.
- Please refund the money taken from my bank by mistake; I have no money.
Hej !
Tack. Ert system är utmärkt, men jag behöver inte vara medlem eftersom vi inte använder den här signaturen i ***.
Vänligen returnera pengarna du tog från min bank av misstag. Jag uppskattar er hjälp. Jag är en arbetstagare som har en fysisk funktionsnedsättning.
Jag har inga pengar. Vänligen returnera mina pengar.
Med vänliga hälsningar
***
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSigned copies
Nobody answered the phone and then I got hung...
Same as anove... bad customer service... then have to write minimum of 100 words to leave a comment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInadvertant Purchase
- Misunderstood the bank's process and bought an account.
- Wants to cancel the account and get a prorated rebate.
My investment bank required my signature on an effort to clarify investment account matters. I misunderstood the process (old guy) and instead of just using the bank's process, I purchased an account.
I have no need for owning my own account and would like to cancel my account and receive a prorated rebate. Please advise.
- Good customer service
- Needed a simpler description of how to proceed
User's recommendation: Take the time to clarify the process of signing legal doculments
Lilburn, Georgia
Resolved: You screwed up my account
It's bullshit I can't get to a real person to fix this and I've got to use your AI which doesn't know that it's ass from a hole in the ground
- Incompetent assistance
Preferred solution: Apology
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